Oliveira, N. R. & Almeida, A. P. (2022). Informal Communication in a Formal Context: Practices in Higher Education. In M. Loureiro, A. Loureiro, & H. Gerber (Ed.), Handbook of Research on Global Education and the Impact of Institutional Policies on Educational Technologies (pp. 323-340). IGI Global. Doi: 10.4018/978-1-7998-8193-3.ch016| http://hdl.handle.net/10400.2/12735